Privacy Policy
Updated on 23rd June 2023
1. Important information covered by this statement
This Privacy Statement applies to the use and processing of personal information collected and used by Limehouseltd.
By using Limehouseltd websites or otherwise providing your personal information to Limehouseltd, you agree to the collection, use and sharing of your information in accordance with this statement. Please read this Privacy Statement carefully and contact us if you have any questions.
Personal information is information, or any combination of separate pieces of information, that could be used to identify you.
Should you have any queries in respect of this statement or our use of personal data, please contact laura@limehouseltd.com
2. Who are we?
Limehouseltd is the trading name of (Limehouse Property Specialists) Ltd registered in Scotland with registration number SC366470, our registered and main office is 116 High Street, Biggar, ML12 6DH
Our data protection officer is: Laura Graham
Any questions relating to this notice and our privacy practices should be sent to laura@limehouseltd.com
3. Information Limehouseltd collects
We may collect information about you from a variety of sources. This includes information we collect directly from you, information we collect when you visit our website and information we collect about you from other sources.
3.1 Information we collect directly from you
We collect information directly from you when you choose us to manage your property (if you are a landlord), rent a property from us (if you are a tenant), sell a property with us, buy a property from us, call or email us, or otherwise provide information directly to us. Examples of information we may collect directly from you include:
Name
Email address
Postal address
Telephone number
Date of birth
Photo Identification
Next of Kin details
Demographic information
Payment information - bank account details
Future communication preferences
3.2 Information we collect when you visit our site, view our online ads or promotions
We use cookies and other technologies to collect information when you visit our website, view our online advertisements or promotions. The following are examples of information we may collect with these technologies:
Information about your device browser and operating system
IP address
Web pages you view
Links you click
3.3 Information Limehouseltd collects from other sources
We may obtain information about you from other sources such as the Land Registry, Landlord Registration or third-party referencing agents. Examples of information we may collect from these sources include:
Name
Postal address
Email address
Date of birth
Income level
Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content.
3.4 How Limehouseltd uses this information
We use this information to provide you with the service you have asked of us. We need your personal details in order to process your application so that we can, for example, carry out background checks or inform the local council that a new tenant is moving in. As well as conducting the main business operation, we also use this information to keep you up to date with our products, offers and services. Examples of how we may use the information we collect include:
To answer your questions or respond to your requests
To provide previous tenants with references in the future
Process rental payments and landlords fees
Set up utility accounts so that the heating and water is working for when you move in
Protect against or identify possible fraudulent transactions.
Enforce our Terms and Conditions and otherwise manage our business.
If we are to process your personal data in relation to the management of your property or because you are renting a property with us, we will do so because you have agreed (or are in the process of agreeing) a contract with us and have allowed us to do so. Where we need to process and retain your data, for example to retain financial records, we will do so in accordance with our legal obligation placed on us under law. Limehouseltd will process your information in pursuance of our legitimate interest where we believe we have a product or service that may be of interest to you. This may take the form of a call-back or through specific marketing materials.
4. Information sharing
We do not sell your personal information to marketers. Any marketing material you receive will be directly from Limehouseltd and will be as a result of our legitimate interest to inform you of related products and services that we feel you may be interested in. You are able to unsubscribe from our marketing at any time by contact us - laura@limehouseltd.com
4.1 Other situations
We may transfer or otherwise process your personal information:
When we have received your instruction to pass the sale of your property to another agent
To protect, defend or exercise the rights and property of Limehouseltd (including enforcing our Terms and Conditions)
When required by law and/or government authorities.
4.2 Personal Information retention period
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law (for example HMRC regulations). Details of this retention policy can be provided on request.
5. Your communication options
We give you choices about how we communicate with you.
5.1 Email communications
Limehouseltd uses email to communicate with you regarding the status of any queries you have raised. We also use email to provide marketing updates. You can stop receiving such emails by following the opt-out instructions provided in any such message you receive or by contact us - laura@limehouseltd.com
5.2 Postal mail
We may contact you by post to let you know about recent property sales in your area. If you do not want to receive marketing materials by post, please email - laura@limehouseltd.com
5.3 Mobile text messages
We may contact you by mobile text message for the purpose of updating you on various matters (for example a viewing booking). We do not use text messaging to market our customers.
5.4 Telephone Call
We may contact you by telephone on various matters.
6. You and your information
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
6.1 Data deletion
Limehouseltd will retain your personal data for as long as necessary for us to fulfil our obligations to you and to ensure we comply with the relevant laws. After this period, your data will be deleted from our systems. If you believe there is no compelling reason for us to be processing your personal data, you have the right to contact us to request for the removal of your personal data from our systems.
6.2 Other rights
To the extent provided by applicable law, you have the right to request rectification of your personal data, to obtain restriction of the processing of personal data, to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please email us - laura@limehouseltd.com
6.3 Complaints
If you consider that we have processed personal data in violation of applicable law, please email - laura@limehouseltd.com. If you consider we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK)
7. Cookies and other technologies
Limehouseltd and our third-party service providers use a variety of technologies to assess how our sites are used and to personalise your experience. Some technologies we may use include the following:
7.1 Cookies
A cookie is a small file which is placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and online/digital advertising.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
7.2 Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, we do not have any control over that site. Therefore we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
7.3 Other technologies
We use Google Analytics to provide us with information about how you use our websites. This data, along with the use of cookies, allows us to tailor our websites in a way which will provide you with a more user-friendly experience. We only use this data for statistical analysis and is deleted from our systems in line with our retention policy.
For more information on Google Analytics and the data which it collects, please visit: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk
8. Information security
Limehouseltd is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.
We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.
9. Children’s privacy
Our websites are not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our websites.
10. Updates to our Privacy Statement
We will post changes to this Privacy Statement and indicate the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an email to the email address you most recently provided us or by posting notice of the changes on this site.
